Return and Exchange Policy

Title: Return & Exchange Policy

1. Return Conditions
You have 15 days from delivery to return an item. To be eligible for a return:

• Item must be unused, unwashed, unaltered and in the same condition that you received it.

• Must be in the original packaging with all tags attached.

• Customized/final sale items are non-returnable.

2. How to Start a Return
Please contact us at support@cyanale.shop with your order number and the reason for return. We will provide you with the return address and instructions.

3. Refunds
Once we receive and inspect your return (within 5-7 business days), we will refund you via your original payment method. Shipping costs are non-refundable for non-defective items.

4. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5. Contact Us
If you have any questions, please reach out to us at support@cyanale.shop.